{"id":45,"date":"2026-05-19T13:08:34","date_gmt":"2026-05-19T13:08:34","guid":{"rendered":"https:\/\/fixpc.co.za\/?page_id=45"},"modified":"2026-07-23T09:31:41","modified_gmt":"2026-07-23T09:31:41","slug":"about-fix-pc-express","status":"publish","type":"page","link":"https:\/\/fixpc.co.za\/?page_id=45","title":{"rendered":"About Fix PC Express"},"content":{"rendered":"\n
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REMOTE.FAST.SIMPLE<\/strong><\/p>

ABOUT
FIXPC EXPRESS<\/h2><\/header>\n\n\n\n

Fix PC Express was created to make IT support simple,
fast, and easy to access. Whether you are a home user,
remote worker, small business, or growing company,
we help solve everyday tech problems without the
stress, confusion, or long waiting times.

Our focus is practical support that gets you back up and running quickly.<\/strong><\/h4>\n<\/div>\n\n\n\n
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REMOTE SUPPORT ACROSS SOUTH AFRICA<\/h2><\/div>\n<\/div><\/div>\n\n\n\n
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FixPC Express offers fully remote IT support across South Africa. This means you can get help from anywhere, without needing to wait for a technician to come out. Most common IT issues can be diagnosed, and resolved remotely, saving time and unnecessary callout costs. We can assist with:<\/p>\n<\/div><\/div>\n\n\n\n

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Email setup and sync issues<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Wi-Fi and connectivity<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Printers & Drivers<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Wi-Fi and connectivity<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Password reset assistance<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Software Setup (MS365, Adobe..)<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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PDF, file access, browser issues<\/h5><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Remote support is ideal for home users, remote
staff, and small businesses that need fast help<\/h2><\/div>\n<\/div><\/div>\n\n\n\n
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CALLOUT SUPPORT IN MAIN CBD AREAS<\/h2><\/div>\n\n\n\n

For issues that cannot be solved remotely, FixPC Express also offers callout support in selected main CBD areas, including Johannesburg and Cape Town.

Callouts are dependent on location, availability, and the type of issue. A callout may be needed for hardware faults, network setup, physical printer issues, office moves, cabling-related checks, or device<\/strong>.<\/p>\n<\/div><\/div>\n\n\n\n

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T1 TO T3 SUPPORT ENGINEERS<\/h2><\/div>\n<\/div><\/div>\n\n\n\n
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Our support team includes equipped T1 to T3 support engineers, allowing us to assist with both simple and more advanced IT issues.<\/p>\n<\/div>\n\n\n\n

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T1 SUPPORT<\/h3><\/div>

Handles everyday user problems
such as email setup, password
resets, printer troubleshooting,
basic software issues, and
simple device support.



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T2 SUPPORT<\/h3><\/div>

Assists with more technical
troubleshooting, including
Microsoft 365 issues, network
problems, device performance,
user profile issues, and
business software support.


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T3 SUPPORT<\/h3><\/div>

Can assist with advanced
technical issues all the way up to
enterprise-level environments,
including escalations,
infrastructure support, advanced
networking, server-related
guidance, cloud services, and
managed IT requirements.<\/p><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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MANAGED SERVICES FOR BUSINESS<\/h2><\/div>\n<\/div><\/div>\n\n\n\n
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For businesses that need more structured IT support, monitoring, user management, maintenance, or ongoing technical assistance, you can contact us for managed services. We can help create a practical support solution based on your business size, systems, users, and monthly IT needs. Monthly support subscriptions are ideal for businesses that need:<\/p>\n<\/div><\/div>\n\n\n\n

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Predictable monthly IT costs<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Fixed support hours<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Priority access to T2 \u2013 T3<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Remote staff support<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Ongoing IT guidance<\/h5><\/div><\/div><\/div>\n<\/div>\n\n\n\n
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Multi – user Support<\/h5><\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Read more<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n

FixPC Express keeps IT simple, affordable, and accessible, whether you need help once, urgently, or every month.
To discuss monthly support plans or managed services, contact our team at sales@fixpc.co.za<\/a><\/p>\n\n\n\n

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Copyright 2026<\/strong> Fix PC Express PTY LTD<\/p><\/div>\n<\/div>\n\n\n\n

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GET IN TOUCH<\/h3>\n\n\n
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